VMware Support and Subscription Productiontechnical support - for VMware Horizon Enterprise Edition - 1 year

€ 1.541,99  ex VAT
€ 1.865,81  inc VAT

Stock

Available
Service & Support: Technical support
Service Included: Emergency phone consulting
Full Contract Period: 1 year
Response Time: 30 min

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  • Insight #: 0005862411
  • Mfr. #:

    HZ7-ENC-10-P-SSS-C

  • UNSPSC: 43230000

Overview

Product Description

The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Specification

VMware Support and Subscription Production - technical support - for VMware Horizon Enterprise Edition - 1 year
Service & Support Technical support
Service Included Emergency phone consulting
Full Contract Period 1 year
Response Time 30 min
Service Availability 24 hours a day / 7 days a week
Software Title VMware Horizon Enterprise Edition
Version 7
Licence Qty 10 CCU


Extended Specification

General
Full Contract Period 1 year
Response Time 30 min
Service Availability 24 hours a day / 7 days a week
Service Included Emergency phone consulting
Type Technical support
Details
Service & Support Emergency phone consulting - 1 year / 6 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical
Software
Installation Type Locally installed
Licence Qty 10 CCU
Software Title VMware Horizon Enterprise Edition
Version 7

Customer Licence Information

Program Name:

Enrolment Number:

Master Agreement Number:

Expiration Date:

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