Insight Flex for Devices Brings Automated Simplicity to Enterprise Device Management

Expanding on Insight’s DaaS offerings, Flex for Devices delivers Advanced Asset Management to help clients optimise costs and employee experience

GRIMBERGEN, Belgium, Feb. 19, 2025 Insight Enterprises (NASDAQ: NSIT) today unveiled its enhanced Insight Flex for Devices (Flex) program, offering organisations cost-saving, simplified Device-as-a-Service (DaaS) solutions. Flex improves employee experience (EX) by getting the right devices to the right users when they need them to minimise downtime and increase productivity. With automation, proactive communications, a simplified e-commerce experience, and near-real-time intelligent data, organisations gain visibility for better device management.

Amid economic uncertainty, many organisations delay device upgrades, impacting performance, security, and productivity. Flex helps by extending device refresh cycles while ensuring devices remain secure and fully optimised. With Advanced Asset Management (AAM) and predictive analytics, businesses can replace rigid upgrade schedules with a flexible, needs-based approach – reducing capital expenditures while maintaining workforce efficiency.

Key benefits of Flex include:

Cost Optimisation: By streamlining the device lifecycle process and bundling essential services such as procurement, warehousing, provisioning, deployment, and sustainability into a per-device, per-month pricing model, Flex helps businesses reduce the total cost of ownership of the device lifecycle. This model eliminates the need for large upfront investments and enables predictable budgeting.
Advanced Asset Management (AAM): Managing a large fleet of devices can be complex and time-consuming, especially when needing to scale consistently. Proprietary AAM technology provides near-real-time data intelligence, enabling IT administrators to track individual assets across their respective lifecycles. This helps identify refresh candidates and ensures that employees are always working on devices in optimal condition.
Device Performance Score (DPS): Enhancing EX is a top priority, with Gallup reporting that disengaged employees cost the global economy $8.9 trillion a year. Flex plays a crucial role, particularly for organisations that lack the resources or expertise to effectively manage such complexities. Leveraging Device Employee Experience (DEX) technology, Flex’s DPS reports on the health and performance of each device to also help companies move toward as-needed instead of calendar-based refreshes to extend the lives of assets.
Lifecycle User Communication Service (LUCS): Flex facilitates device refreshes through automated LUCS emails. As assets approach end of life, IT administrators are automatically notified versus needing to annually check with individual employees. In one case, shortly after a leading North American building-products manufacturer launched Flex, LUCS helped with the recovery of 49% of devices with a delayed-return status to be refurbished to meet employees’ needs or securely disposed in the first 30 days of service.

“Devices such as laptops, desktops, or smart devices are becoming integral components of an employee’s value proposition,” said Ross Davidson, EMEA Practice Director- Flex for Devices at Insight. “Therefore, it is essential that their first-day experience is seamless, ensuring everyone has all the necessary tools to begin their job successfully. Similarly, if devices fail, a quick recovery process is crucial. Our new Flex for Device solution addresses these scenarios and many more, ensuring our clients' employees maintain productivity with minimal downtime.”

Flex also provides multinational sustainability-service support. Insight’s state-of-the-art Solutions Integration Centres distribute fully provisioned devices ready for secure use on employees’ networks to minimise downtime. These centres, which include Insight’s sixth multinational facility in Fort Worth, Texas, also maintain clients' hardware inventory, ensuring a seamless device management process. A comprehensive sustainability service covers break/fix repairs and advanced exchange for next-day device replacement, simplifying logistics without the need for additional OEM warranty costs.

Find out how much your organisation can save on current device investments using Insight’s value calculator.