Webinar Explore the Voice and Telephony Options Available to You via Microsoft Teams

Microsoft Teams is a tool that offers enterprise grade communication and collaboration features, but are you using it to its full potential?

This webinar is aimed at IT and business decision makers and will deliver an insight into how you can leverage direct routing to provide telephony features to your users. With Skype for Business going end of life in July 2021, we will also cover the corresponding ISDN and SIP trunking and migration options, as well as advanced call centre and call recording options.

Agenda

• CPS Introduction
• What is Teams Voice? - ‘The Missing Piece’
• Teams Voice – What options are available today?
• What do you have today?
  - Legacy PBX
  - Skype for Business
  - ISDn or SIP Trunking
  - Contact Centre Requirements
  - Call Recording Requirements
  - Host Solution Requirements
• Teams Voice Pilot Offering 

Presenters

Charlie Lewis

Charlie has a strong focus on the Microsoft 365 portfolio of products with experience in assisting Enterprise clients gain the most out of their investment.

Iain Smith

A highly respected Microsoft MVP and specialist in Unified Communications across Skype for Business and Microsoft Teams. Iain has over 14 years’ experience in business system development, and architectural design and implementation spanning the full project and systems development lifecycles in legal, financial services and contact centre/telecoms contexts.