SAM TOOL SERVICES
Your SAM Tool Should Pay for Itself. We Make Sure It Does.
Whether you are implementing a SAM platform for the first time or trying to extract more value from one you already own, we bring the technical expertise and operational discipline to make it work - and keep it working.
The Challenge
Most SAM Tools Are Underperforming. Here Is Why.
SAM platforms are powerful - but only when they are correctly implemented, actively maintained, and operated by people who know how to get the most from them. Most organisations that invest in a SAM tool find that the gap between what it could deliver and what it actually delivers is significant. The reasons are consistent: implementations rushed without a clear data strategy, discovery agents that degrade over time, publisher packs that are never fully configured, and internal teams that lack the bandwidth or specialist knowledge to keep the platform running at its full potential.
- SAM tool implemented but not delivering accurate licence data
- Discovery agents are degraded, missing assets, or reporting incorrectly
- Publisher packs are partially configured or out of date
- CMDB data quality is poor, undermining every downstream SAM process
- Internal teams lack the bandwidth to operate the platform effectively
- The SAM tool investment is not generating measurable ROI
OUR APPROACH
Technical Expertise and Operational Discipline - Both, Not One or the Other
Getting value from a SAM tool requires two distinct capabilities. First, the technical expertise to implement it correctly, configure it accurately, and keep it healthy. Second, the operational discipline to run it continuously - maintaining data quality, managing publisher content, and ensuring the platform keeps pace with your changing environment. Most providers offer one or the other. We deliver both.
Technical Services
For organisations implementing a SAM tool for the first time, migrating to a new platform, or needing to restore the health of an existing implementation.
- Platform implementation and configuration
- Publisher pack setup and management
- CMDB remediation and discovery health
- Connector and integration setup
- Platform upgrades and patching
- Health checks and technical assessments
Operational Services
For organisations that need ongoing expert management of their SAM platform — ensuring it continues to deliver accurate data, meaningful insights, and measurable value.
- Ongoing platform operations and administration
- Licence reconciliation and compliance reporting
- Data ingestion, normalisation, and quality management
- Software catalogue and entitlement maintenance
- Performance monitoring and continuous improvement
- Value reporting and ROI tracking
OUR SAM PLATFORMS
Deep Expertise in the Platforms That Matter Most
Our deepest SAM tool expertise sits across two platforms that together cover the majority of enterprise SAM requirements. Both are supported across the full service lifecycle - from initial implementation through to continuous managed operations.
ServiceNow SAM Pro
ServiceNow Elite Partner SAM & AM Validated Practice
ServiceNow SAM Pro is one of the most powerful SAM platforms available - and one of the most commonly underutilised. As a ServiceNow Elite Partner with a dedicated SAM and AM Validated Practice, we implement, optimise, and operate ServiceNow SAM Pro to deliver accurate licence intelligence, streamlined software procurement workflows, and measurable, sustained ROI from a platform you may already own.
- SAM Pro implementation and configuration
- CMDB remediation and discovery health
- Software procurement workflows in ITSM
- Ongoing SAM Pro managed operations
Flexera One
Flexera Expert Partner — Highest Tier
Flexera One is one of the most comprehensive ITAM platforms on the market - combining software licence management, cloud cost visibility, and SaaS management in a single platform. As a Flexera Expert Partner at the highest tier, we implement, optimise, and operate Flexera One to give your organisation accurate, actionable software and cloud intelligence.
- Flexera One implementation and configuration
- Data ingestion and normalisation
- Ongoing Flexera managed operations
- SaaS and cloud visibility configuration
TOOL SELECTION
Select the Right SAM Tool for Your Organisation
Choosing the right SAM platform is one of the most important decisions in an ITAM programme. The wrong choice can lead to technical debt, complex integrations, and unnecessary costs. The right choice, supported by effective implementation and ongoing management, can deliver value many times over. We work with leading SAM platforms and several other solutions, but we have no commercial incentive to favour any particular vendor. Every recommendation is based on your organisation's requirements, technology estate, and long-term ITAM objectives.
Not sure which platform is right for your organisation? Our ITAM Strategy and RADIUS™ engagement includes impartial tool selection guidance to help you choose with confidence before investing in a new platform.
OUR CREDENTIALS
Trusted by Enterprises. Recognised by the Industry.
ServiceNow SAM Pro implementations delivered validated by hands-on delivery
Flexera implementations delivered across multiple industries
ServiceNow certified resources specialist SAM and AM expertise
Flexera certified resources Expert Partner — highest tier
ServiceNow Elite Partner
SAM & AM Validated Practice
ServiceNow Partner of the Year 2024
Americas Partner Award Winner 2026
Flexera Expert Partner — Highest Tier
SAM PLATFORMS
We Also Work With
Beyond our core ServiceNow and Flexera practices, we provide operational SAM services across a number of additional platforms - managing day-to-day operations for clients who use these tools as their primary SAM platform.
USU SAM/Raynet One/Matix42
We provide operational managed services for these platforms. Technical implementation, upgrades, and troubleshooting are supported through the respective platform vendors.
Block64 - Software & Cloud Inventory Projects
For organisations that need a fast, accurate software and cloud inventory without a full SAM platform deployment, we offer one-off inventory projects using Block64. It provides rapid discovery and normalisation across software and cloud assets - giving your organisation the visibility it needs to make informed decisions about tooling, compliance, and cost.
Frequently Asked Questions
Your Questions About ITAM Strategy and Roadmap Planning, Answered
Let's Talk
Ready to get more from your SAM tool?
Whether you are selecting a SAM tool for the first time, implementing a new platform, or trying to extract more value from an existing investment, we are ready to help. One of our SAM tool specialists will review your submission and be in touch within one business day.
- ServiceNow Elite Partner + Flexera Expert Partner; both at highest tier
- Technical implementation and ongoing operations, we cover both
- Impartial tool selection guidance with no commercial bias