To better understand what’s on the agenda of IT departments, Insight Belgium held one-on-one conversations with its customers and conducted an online survey.
Most customers confirm that the main focus is on ‘optimising’ the existing or reduced budget. This means that the budget is being scrutinised down to the very last detail: priorities might change or more needs be covered with the same budget.
"More than 70% of respondents indicated that their company’s remote working policy will be adapted to make it easier to work from home or from any remote location."
Insight has witnessed the evolution of the role of IT for quite some time now. This is because the digital transformation of organisations was already gaining momentum before the pandemic hit. The biggest difference is that the pandemic has accelerated the digital transformation. But there is still a way to go. Although the importance of IT is becoming increasingly obvious, in many organisations, IT is still treated as a utility, rather than a business enabler. The lack of business KPIs for the IT department is, in many cases, dampening new technology initiatives and digital innovation projects that would enable future business success.