Insight focuses on change management at Nippon Gases during the transition to Office365
An acquisition not only impacts on the business. Internal processes change, as well. When this has to be done for a large group in a short period of time, change management needs to be a focus of attention. This is where Insight placed the emphasis during the transition to Office 365.
Nippon Gases, a company part of the global leader in the market of industrial gas production: Taiyo Nippon Sanso Corporation, needed to create a new IT network and switch to a new system. This was a particularly big challenge, and not just because of timing and its scale: +2,500 staff members, scattered among +150 production plants and offices in 13 countries.
"The added value provided by Insight here is clear to see: they paid a great deal of attention to change management. Not only did they train our own IT people, but they also provided tools to give staff the means (training courses, videos, webinars, etc.) to use the new environment properly."
IT is interwoven throughout the entire Nippon Gases organisation. In both the production and the office environment, IT is a critical factor: just think about telemetry, customer service centres, transport, etc. ‘IT is an enabler and in our digital strategy we always look at how we can take our customer experience to the very highest level without our IT expenses increasing exponentially. It was important to keep the impact for our customers and staff to a minimum during this transition. That was an additional challenge’, says Gianni Caïro, IT Service Delivery Manager at Nippon Gases Europe.